🐾 Return & Refund Policy – PetsVille
We care about your satisfaction and your pet’s happiness. That’s why we’ve made our return policy simple and transparent. Whether you ordered a grooming tool, a bag of dog food, or aquarium accessories, our goal is to ensure you’re happy with your purchase.
✅ What Can Be Returned?
You may return most new, unopened products within 7 days of purchase, provided they:
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Are in their original packaging
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Are unused and in resellable condition
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Are accompanied by a valid purchase receipt
❌ Items Not Eligible for Return:
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Opened pet food or treats
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Live animals (e.g. fish, birds)
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Medications or supplements
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Personalized or custom items
🔁 How to Start a Return
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Contact our team at info@petsville.co.tz or +255 688 654 321
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Include your order number and return reason
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Deliver the product to:
Petsville HQ
Plot 67, House 64, Haile Selassie Road,
Oysterbay, Dar-es-Salaam, Tanzania
💸 Refund Timeline
Once your return is received and inspected, we’ll process your refund within 5–7 business days. Refunds are issued via the original payment method.
🔗 Need Help?
Visit our Contact Page or FAQs for quick support.